Evidence on behavioural targeting

In thinking about the shift towards online promotional activity, one of the perceived benefits to marketers is the potential for using information about a user’s web browsing behaviour to target adverts based on likely interests. However, such benefits can raise potential privacy concerns amongst users. So-called behavioural targeting can be shallow (using cookies) or based on what is called ‘deep packet inspection’. In Chapter 7, you will find a short case on Phorm – a BT firm that has attracted a lot of criticism. The Office of Fair Trading has just published a very useful market study of behavioural targeting in the UK. It includes estimates of market size, an assessment of consumer attitudes, perceived benefits and disbenefits, and potential regulatory remedies.

Zittrain on Apple

We cite Jonathan Zittrain’s work extensively in Chapter 5 of the book. Here’s an excellent critique in the Financial Times written by him recently, which sets out some thought-provoking questions for Apple enthusiasts.